ABOUT US
We are committed to providing an excellent service to our clients, based on a thorough understanding of your goals and needs. Everyone across the company puts client service at the top of their priorities.
Through our unique Customer Service Surgery process, we carry out regular client research, benchmarking our performance and the level of service we provide. The surgerys highlight specific areas where we can, and do, make developments and improvements.
PML and quality
PML is ISO 9001:2008 certified by the British Standards Institute. By putting in place rigorous internal audit processes, we aim to continually improve client satisfaction levels, internal efficiency and employee involvement.
We assess all our business processes from a client perspective to ensure we deliver the most appropriate balance between control and flexibility. A balanced scorecard approach to metrics helps us focus on all aspects of the business and client relationships.
Well controlled and documented, our quality policy ensures we:
· Use our knowledge and specialism to gain an in-depth understanding of industry sector trends and develop the most appropriate solutions to meet your needs
· Develop strong relationships with our clients, partners and suppliers, working closely with them to improve services, build trust and add value
PML and safety
PML has successfully met the requirements of the Contractors Health & Safety Assessment Scheme and has therefore been awarded CHAS accreditation.
PML and staff development
PML is accredited to the Investors In People (IIP) standard which acknowledges the quality of our staff development and training processes as well as reflecting our total commitment to continuous improvement.
PML and Construction Quality
PML has successfully achieved the accreditation requirements to become a Constructionline approved supplier.